Frequently Asked Questions

No, you don't need to be home! As long as we have access to your yard and the dog is secured or friendly, we'll take care of everything while you're at work or away. Most of our customers are never home during service.

If a gate is locked or a dog is aggressive and we can't access safely, we'll contact you right away to reschedule and make arrangements for future visits. We'll work with you to find a solution that works.

We service in most weather conditions — rain, shine, or light snow! However, in extreme weather (heavy snowstorms, ice storms, or dangerous conditions), we may need to reschedule for safety. We'll always keep you informed if weather affects our schedule.

In most cases, we can get you scheduled within a few days! Contact us and we'll find the next available spot on our route that works for your area. If your yard needs a deep cleanup first, we can schedule that even sooner.

Absolutely! We always secure gates and ensure your yard is left exactly as we found it. Your dog's safety and your property security are priorities for us.

Weekly service starts at $20/week for 1 dog, $25 for 2 dogs, $30 for 3 dogs, and $35+ for 4+ dogs. Bi-weekly service starts at $30/visit. One-time cleanups range from $50-200+ depending on yard condition. Check our pricing page for full details!

Most customers use automatic weekly card billing via Square — it's easy and hassle-free. We also accept e-Transfer or cash one week in advance for those who prefer not to keep a card on file.

Just let us know and we'll adjust your pricing to match your new dog count. The change takes effect on your next scheduled visit — simple as that!

Our pricing is based on number of dogs, not yard size. However, exceptionally large properties (over 1 acre) may require a custom quote. Contact us and we'll provide a fair price.

If we miss your scheduled service due to our error, that week is free. We pride ourselves on reliability and accountability. Your trust is important to us!

Yes! There are no long-term contracts. Just give us 48 hours' notice so we can adjust our route and billing accordingly. We believe in earning your business every week through great service.

Absolutely! Just let us know when you'll be away and we'll pause your service and billing. When you're back, we'll resume right where you left off. No fees, no hassle.

Yes! Just give us a few days' notice and we'll adjust your schedule and pricing accordingly. We want to work with what fits your needs best.

No problem! We'll start with a one-time deep cleanup priced based on the condition (light, moderate, or heavy buildup), then move you onto a regular weekly or bi-weekly plan to keep it maintained. Everyone starts somewhere!

We'll work with you! Many of our customers have dogs that need to be secured during service. Just let us know the situation and we'll arrange for your dog to be inside or in a separate area while we work.

Yes! Dog waste doesn't take a vacation in winter, and neither do we. Service continues year-round, though heavy snow may occasionally delay visits by a day or two for safety. Many customers pause service in deep winter and resume in spring.